My Jaybird Run Charging case will not charge

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2 comments

  • Logi_Bruce

    Hello HoneyBunch,

     

    I am sorry to hear that your Jaybird Run charging case does not charge. This is not the quality we're expecting from our product.

     

    Kindly try using a different power source/charger and/or a different USB cable. A pulsing green LED on each side means it is charging, solid green light when fully charged. It is recommended to use 5V/500mA-1A charger for 3 hours only.

     

    It would also help to ensure that the lid of the charging case is securely closed and the charger ports and prongs align accordingly and are free from debris. 

     

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

     

    Warm Regards,

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

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  • Too JunZhe

    HI there, 

    No LED lights come on at all after i place back my earbuds. Besides, when i charging the case the it show a 5 second solid green light then 3 pulsing green LED and continuously like this.. what does this means ? lastly, the charging case no longer charge my earbuds at all. please kindly assist. Thank you. 

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