Options regarding Jaybird X3 right earbud falling apart?

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ClarusseH

• January 23, 2019 00:53

I have had the Jaybird for 4 months now and my right earbud on my Jaybird has completely been frayed in the wires. This started about a month ago. Fast forward to today and now the right earbud is almost totally disconnected and there is some partial failure that leads to not hearing the audio in the right earbud to hearing distorted audio. Is there anything I can do regarding this issue? I have never damaged it accidentally in anyway and it seems crazy that it has already fallen apart. I only used them about 3 times a week for 4 months.

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  Logi_Bruce

  • January 23, 2019 21:37

  Hello ClarusseH,

   

  I am sorry to hear about what happened to your Jaybird X3.

   

  I've sent you an email with details on how we will proceed with this one.

   

  The easiest way to contact us from here on will be via the email I sent, if you do not get the email, please give us a call on 866.244.3399.

   

  Jaybird_Bruce

  Jaybird Customer Experience

  #PowerYourPassion

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  ClarusseH

  • January 24, 2019 00:13

  What can I do if I no longer have the proof of purchase?

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  ClarusseH

  • January 28, 2019 01:45

  I’m just following up if there’s anything I could do if I do not have a receipt anymore.

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  ClarusseH

  • January 29, 2019 07:08

  I received an email that my ticket would be closed if I didn’t respond but I have been responding. In any case if I don’t have my receipt or proof of purchase anymore should i continue filling out the emailed form?

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