Jaybird x3 is not charging

Comments

4 comments

  • Logi_Bruce

    Hi Dev0112,

     

    I am sorry to hear that your Jaybird X3 is not charging. I can assure that this is not the behavior and performance expected from the product. Please try these suggestions that can help to resolve the issue of your headset:

     

    - Computers are the best and safest method, as is anything 1 AMP or less.

    - Try a different power source/charger

    - Car chargers produce a much greater power supply and should be avoided.

    - Over-charging the battery will quickly reduce the life of the headphones, so in addition to monitoring the power supply, limit the charge time to 2.5 hours,

    - To get the most out of your battery it is recommended to charge the buds when the low battery status is indicated.

    - Avoid charging your headphones after exposure to sweat.

    - Make sure charging port/cradle is clear of any debris.

     

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

     

    Warm Regards,

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

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  • Dev0112

    Hello Sir. I tried everything but its not charging. What should I do now??

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  • Dev0112

    can you please reply me sir. What should I do now?

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  • molerk

    I've experienced this issue and i've seen similar discussion on many jaybird support forums; the reset likely will not solve your issue. Neither will a new USB cable. I've owned these headphones for 2+ years and i've fixed this issue several times. I've found that the contacts become corroded or oxidized, either way an insulating layer forms on the charging contacts, preventing charge. When experiencing this issue you'll likely find that the charging piece light is on, and it is the headphones which have no light. This indicates that the charge is not reaching the headphones. To fix; I use an abrasive (scotchbrite pads or a wire brush) to clean both the charger pins and the headphone contacts. I then clean the surfaces with isopropyl alcohol. I use q-tips and isopropyl alcohol to clean the recessed headphone contacts. This has worked for me on three occasions, and my X3's are still going strong. I nearly pulled the trigger on the new UA Rock wireless earbuds... but as long as these X3's keep rolling i'll stay with jaybird. I hope this fix helps everyone experiencing this issue!

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