One ear not working



  • Logi_Bruce

    Hi Moroder,


    I am sorry to hear that your Jaybird Freedom's one ear bud stopped working. This is not the quality we're expecting from our product.


    Here is a list of steps for the Factory Reset:


    1.Make sure your buds are powered off.

    2.From an off state, press and hold the power button for 8 seconds until the LEDs flash red and green.

    3.Double press the power button. The LED will flash rapidly and you should hear a double tone. Your buds have now been reset.


    You can further isolate the issue by testing using a different device or a device with a different OS and checking the voice prompts if it plays on both sides.


    Feel free to reach back to us by replying to this post or contacting our other support channels at


    Warm Regards,


    Jaybird Customer Experience


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  • Moroder

    I tried the factory reset the voice prompt is only in the left ear is as well. When i touch the cord close to the right bud, it will some times make sounds. Seems like a loose connection to me... Can it be fixed or are they all done?

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