2nd pair seems to out of order



  • Logi_Bruce



    I am sorry to hear that your Jaybird Freedom does not charge. I can assure that this is not the behavior and performance expected from the product. Please try these suggestions that can help to resolve the issue of your headset:


    - Computers are the best and safest method, as is anything 1 AMP or less.

    - Try a different power source/charger

    - Car chargers produce a much greater power supply and should be avoided.

    - Over-charging the battery will quickly reduce the life of the headphones, so in addition to monitoring the power supply, limit the charge time to 2.5 hours,

    - To get the most out of your battery it is recommended to charge the buds when the low battery status is indicated.

    - Avoid charging your headphones after exposure to sweat.

    - Make sure charging port/cradle is clear of any debris.


    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html


    Warm Regards,


    Jaybird Customer Experience


    Comment actions Permalink
    Thanks Bruce, After the first replacement, I have been quite cautious to follow the recommended directions.. I will admit I am one of who does sweat alot, and like I said the problem started after my Miami Marathon race..01.27.19. What to do? Best Regards, CK Stoner C:786.556.8764 O:786.243.9886 F:786.551.0110 Samsung Galaxy S7 On Mon, Feb 4, 2019, 11:00 AM Jaybird Community < customercare@jaybirdsport.com wrote:
    Comment actions Permalink

Please sign in to leave a comment.