After only having the headphones for about 2 months the woman began to speak super slowly and sounded distorted. Now, the headphones won't work at all and they won't even turn on or charge. What do I do?



  • Logi_Bruce

    Hi Drewriviello,


    I am sorry to hear that your Jaybird Freedom stopped working. I can assure that this is not the behavior and performance expected from the product. Please try these suggestions that can help to resolve the issue of your headset:


    - Computers are the best and safest method, as is anything 1 AMP or less.

    - Try a different power source/charger

    - Car chargers produce a much greater power supply and should be avoided.

    - Over-charging the battery will quickly reduce the life of the headphones, so in addition to monitoring the power supply, limit the charge time to 2.5 hours,

    - To get the most out of your battery it is recommended to charge the buds when the low battery status is indicated.

    - Avoid charging your headphones after exposure to sweat.

    - Make sure charging port/cradle is clear of any debris.


    Feel free to reach back to us by replying to this post or contacting our other support channels at


    Warm Regards,


    Jaybird Customer Experience


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  • Drewriviello

    The head phones are completely dead, they do not charge (or indicate that they are charging) whatsoever as they did before. The portable battery itself charges no problem, but it's the headphones that are the problem. I have only charged the battery through an outlet and I have charged them each time after they said low battery and it was at least 7 hours after a workout.




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