Defective Jaybird freedoms

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2 comments

  • Logi_Bruce

    Hello Blackrussian007,

     

    I am sorry to hear about what happened to your Jaybird Freedom. This is not the behavior and performance expected from the product

     

    I've sent you an email with details on how we will proceed with this one.

     

    The easiest way to contact us from here on will be via the email I sent, if you do not get the email, please give us a call on 866.244.3399.

     

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

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  • Blackrussian007
    Hi Burce, I received the following rep on yesterday. I replied back to the email and provide it my contact information that was requested.  I appreciate you following up with me.   Hi Yura, I have your case escalated to our supervisor and was advised to proceed with your replacement for 1 time courtesy. Please be advise that this replacement has no warranty. We will also upgrade your device to Freedom 2. Please provide your Shipping information which deliverable by UPS:  BOX or APO address are not acceptable) - First Name: - Last Name: - Company (if any): - Address: - Postal Code: - City: - County/State (if any): - Country: - Telephone Number (including country code): - Color of Product: For future reference your case number is 07845791. Best Regards, Hannah Jaybird Customer Experience support.jaybirdsport.com #PowerYourPassion, #RunWild Sent from my Verizon, Samsung Galaxy smartphone -------- Original message --------From: Jaybird Community Date: 1/29/19 1:40 AM (GMT-05:00) To: donish1974@yahoo.com Subject: Jaybird_Bruce answered you: Defective Jaybird freedoms @media only screen and (max-device-width: 480px) { html { -webkit-text-size-adjust: 100%; } table.container { width: 100% !important; } .hidden-for-mobile { display: none !important; } .callToAction, .callToAction td, .footer { font-size: 12px !important; } .button .text { font-size: 12px !important; } .defaultIndentation { width: 10 !important; } .text { font-size: 12px !important; } a.button { width: 96 !important; } a.buttonWide { width: 118 !important; } a.buttonAuto { padding-left:1em !important; padding-right:1em !important;} a.button, a.buttonWide, a.buttonAuto { height: 23 !important; line-height: 23px !important; border-radius: 4px !important; -webkit-border-radius: 4px !important; -moz-border-radius: 4px !important; } td.buttonWrapper { width: 98 !important; height: 23 !important; } img { display: inline !important; } .circle { border-radius: 50%; clip-path: circle(50px at center); } .square { border-radius: 10%; clip-path: circle(10px at center); } } @media only screen and (min-device-width: 600px) { table.container { width: 600px !important; } } @media screen { @font-face { font-family: 'Salesforce Sans'; font-style: normal; src: local('Salesforce Sans'), local('SalesforceSans'), url(https://support.jaybirdsport.com/fonts/SalesforceSans/SalesforceSans-Regular.woff) format('woff'); } } a, a:visited { color: #015BA7; text-decoration:none; } img { display: block; } .preheader { display: none !important; } table { border-collapse: collapse; mso-table-lspace: 0px; mso-table-rspace: 0px; } Hello Blackrussian007,   I am sorry to hear about what happened to your Jaybird Freedom. This is not the behavior and performance expected from the product   I've sent you an email with details on how we will proceed with this one.   The easiest way to contact us from here on will be via the email I sent, if you do not get the email, please give us a call on 866.244.3399.   Jaybird_Bruce Jaybird Customer Experience #PowerYourPassion             Jaybird_Bruce (Teletech) Hello Blackrussian007, I am sorry to hear about what happened to your Jaybird Freedom. This is not the behavior and performance expected from the product I've sent you an email with details on how we will proceed with this one. The easiest way to contact us from here on will be via the email I sent, if you do not get the email, please give us a call on 866.244.3399. Jaybird_BruceJaybird Customer Experience#PowerYourPassion   View/Answer   or reply to this email             Original post       Blackrussian007 asked a question. Saturday, January 26, 2019 12:16 AM Defective Jaybird freedomsCould not get an explanation as to why the defect continues to happen on the Jaybird freedoms where the outer chord becomes loose in the wire is exposed; this has happened three times.? I received an email indicating that the replacement will be done however received another email stating cannot grant the replacement since my warranty has expired. As a consumer I feel that this is unfair because this is a manufacturer defect that has occurred three times   Screenshot_20190124-033820_Email    Download (jpg)               Jaybird_Bruce (Teletech) Hello Blackrussian007, I am sorry to hear about what happened to your Jaybird Freedom. This is not the behavior and performance expected from the product I've sent you an email with details on how we will proceed with this one. The easiest way to contact us from here on will be via the email I sent, if you do not get the email, please give us a call on 866.244.3399. Jaybird_BruceJaybird Customer Experience#PowerYourPassion Tuesday, January 29, 2019 6:40 AM                 You're receiving emails when someone "Comments on my posts."   To change or turn off Jaybird Community email, log in as donish1974@yahoo.com.   Are notifications about this post getting annoying? Reply to this email with the word " mute ".   http://www.jaybirdsport.com/        
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