Hello, I purchased the X3 headphones in August 2018, they were working fine until today that I went out for a run but they never turned on. I charged them, the led lighted in red, then in green. But they do not turn on. Need help urgently.



  • Logi_Bruce

    Hello Miguerol,


    I am sorry to hear that your Jaybird X3 no longer turns on. I can assure that this is not the behavior and performance expected from the product. Please try these suggestions that can help to resolve the issue of your headset:


    - Computers are the best and safest method, as is anything 1 AMP or less.

    - Try a different power source/charger

    - Car chargers produce a much greater power supply and should be avoided.

    - Over-charging the battery will quickly reduce the life of the headphones, so in addition to monitoring the power supply, limit the charge time to 2.5 hours,

    - To get the most out of your battery it is recommended to charge the buds when the low battery status is indicated.

    - Avoid charging your headphones after exposure to sweat.

    - Make sure charging port/cradle is clear of any debris.


    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html


    Warm Regards,


    Jaybird Customer Experience


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  • AdrianLJH

    Hi Jaybird_Bruce,


    I'm also experiencing the exact same situation as Miguerol reported. In fact I've already gone through the long and painful process (FYI: took a month and half) just to replace my Jaybird X3 and just received it last month. After 1 month of usage on my daily training runs the replacement unit experience the exact same issue again suddenly died. I have follow your suggested methods and followed exactly the guidelines stated to charge my Jaybird X3, I totally understand nothing will last forever but this is just too ridiculous died after just 1 month of usage. As I understand Jaybird advertised the Jaybird X3 as a sport wireless headphone, which is sweat proof and weather resistant, are all of these false advertisement ? And I've already left a message at Jaybird Facebook and it was seen and totally no reply totally unprofessional at all.


    To be fair I do love the sound quality of Jaybird X3 but if the built quality itself is not up to standard what is the point ? How can it be classified as a sport wireless headphone as it is not sweat proof at all. I'm seriously disappointed with the product itself and how you guys handle the feedbacks.


    I would like to demand is there any other solid solution for this specific issue besides just going with the long and painful process of replacing the unit through warranty and history repeats itself again. What is the point ?


    Looking forward to hear from you.


    Thank you.


    Best Regards,

    Adrian Lee



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  • Miguerol

    Hello Jaybird_Bruce,


    I do always follow strictly the manufacturer’s guidelines especially with electronic devices and even more when they are not cheap at all. I supposed that I was getting a pair of earbuds built in “hi quality” standards, unfortunately it looks it's not the case.


    - I only charge my Jaybird X3 from my Mac Book Pro.

    - I already did tried using another power source such as special USB power wall ports, iPhone adaptor and power on the wall, USB port on my external display… all of them unsuccessfully!

    - To be honest, I did never charged them on my car USB ports or any other power source.

    - Also I did never left them connected for over 2 hours, as the green led used to show up earlier than that, every time I got the recharge message.


    Please, let me know if there’s something else that I should do from my end to get them working or what would be the next steps to proceed and make the warranty valid?


    Hopefully you can help us and the time of the solution this time is not as long as Adrian Lee mentioned.

    By the way, Adrian, thank you very much for your comments.


    Looking forward to hearing from you soon.


    Kind regards,

    Miguel Garcia

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  • Miguerol

    Hello Jaybird_Bruce,


    It's been over a week and I haven't heard from you.

    I do need Jaybird's assistance in order to get my X3 buds working or replaced.


    Thanks in advance for your quick response.



    Miguel Garcia

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