I bought my freedom 2 on July 2018, used it till last December, then I couldn’t charge the headphones. I’ ve tried the 8 times punching but nothing happens. What should I do next.



  • Logi_Bruce

    Hi Theedong,


    I am sorry to hear that your Jaybird Freedom 2 won't charge. I can assure that this is not the behavior and performance expected from the product. Please try these suggestions that can help to resolve the issue of your headset:


    - Computers are the best and safest method, as is anything 1 AMP or less.

    - Try a different power source/charger

    - Car chargers produce a much greater power supply and should be avoided.

    - Over-charging the battery will quickly reduce the life of the headphones, so in addition to monitoring the power supply, limit the charge time to 2.5 hours,

    - To get the most out of your battery it is recommended to charge the buds when the low battery status is indicated.

    - Avoid charging your headphones after exposure to sweat.

    - Make sure charging port/cradle is clear of any debris.


    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html


    Warm Regards,


    Jaybird Customer Experience


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  • Theedong
    Dear Jaybird_Bruce Please be further informed that I had x 2 years ago, when it was out of order last February, then I bought my first freedom 2 on the 7th of last April, its code is s/n:1747sd108879 and the set is still working well.  As I previously said, I bought another freedom 2, to connected with my ipad, on last July, 2018, its code is s/n1747sd1099w9. I used and charged both of them the same way. However, the second one is unable to charge since last December. So, I do not think that the method of charging the set, that you recommend to me, is the matter here.  I’m a big fan of your products, so please don’t ruin my royalty of it. So, kindly comeback to me with better suggestion please! Thank you  Sent from Yahoo Mail for iPhone
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