My Jaybird Run earbuds randomly power off during a run. Please help.

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4 comments

  • Logi_Bruce

    Hello freewaydrew,

     

    I am sorry to hear that your Jaybird Run buds randomly powers off. This is not the quality we're expecting from our product.

     

    Kindly try using a different power source/charger and/or a different USB cable. A pulsing green LED on each side means it is charging, solid green light when fully charged. It is recommended to use 5V/500mA-1A charger for 3 hours only.

     

    It would also help to ensure that the lid of the charging case is securely closed and the charger ports and prongs align accordingly and are free from debris. 

     

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

     

    Warm Regards,

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

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  • freewaydrew

    Thanks for your quick response.

    I have tried using a different power source and cable but the problem remains. There is no issue charing the buds to full power but the random power offs can occour at 40%, 50% or sometimes higher.

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  • freewaydrew
    Hi Bruce Thanks for your quick response. I have tried using a different power source and cable but the problem still remains. There is no issue charging the buds to full power but the random power offs can occur at 40%, 50% or sometimes higher. Thanks Drew
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  • Logi_Bruce

    Hi freewaydrew,

     

    Sorry to hear that it did not work. I sent an email regarding your concern and how we will be proceeding.

     

    The easiest way to contact us from here on will be via the email I sent, if you do not get the email, please give us a call on 866.244.3399.

     

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

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