Jaybird run no media

Comments

2 comments

  • Bruce B.

    Hello Themimoth,

     

    I am sorry to hear that your Jaybird Run does not play media when both buds are on. This is not the quality we're expecting from our product.

     

    Please observe the buds to further isolate the issue, you can check the voice prompts if you hear it on both sides and listen to music using a different music sources (app/device). Resets are recommended, I included both methods:

     

    To soft reset your right earbud:

     

    -Place your right earbud into the charge case and close the lid.

    -Open the charge case and remove your earbud.

     

    To hard reset your right earbud:

     

    -Turn off your right earbud by pressing the right multifunction button for 3 seconds.

    -With your right earbud off, press and hold the right multifunction button for 6 seconds until the LED flashes green.

    -Double press the right multifunction button. The LED will flash orange and the earbud will turn off. Your earbud has now been reset.

    -When you hard reset your earbuds, you will lose any saved presets and any saved devices on the paired list. You’ll need to forget Jaybird RUN in your phone's Bluetooth device list, repair your earbuds to your Bluetooth device, See How do I pair my Jaybird RUN earbuds? and reselect your favorite preset from the Jaybird app.

     

    You can also try re-establishing connection between the left and right earbud using the steps found on this link:

     

    https://www.jaybirdsport.com/en-us/run-faq.html#leftbud

     

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

     

    Warm Regards,

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

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