Why isn't the app compatible with my ipod? It's a few years model ME978LL/A. Is that the reason or is the app incompatible with a ipod generally? I am running the latest software

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4 comments

  • Logi_Bruce

    Hello Butti,

     

    Thank you for joining the community. I can definitely help you with this one.

     

    The app is meant for mobile devices, like smartphones, tablets (and PC's) but not music players. Please advise if you get any errors when you try to install and isolate the issue by installing the Jaybird App to a different device or a device with a different OS.

     

    Also, I believe that the available options when in the App Store is Ipad and Iphone Only apps.

     

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

     

    Warm Regards,

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

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  • Butti

    Huh. I thought the ipod was the same as an iphone. It should be set up to work, because one would want to use headphones with a music player. Anyway, the headphones sound great with or without the app. I tried several pairs between $100-$300 and overall the JayBird was the best.

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  • frustmon

    Hi!

    I'm not sure how I did it, but I go the gym with my iPod Touch 6g and with my Jaybird Run buds and since the first time I opened the app they connected immediately. Sorry for not providing you the answer to your question, but I've already used an iPod Touch 5g and 6g with my buds and both worked, so definitely you shouldn't give up on this one!

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  • Logi_Bruce

    Hello Butti and frustmon,

     

    Thanks for your input and positive feedback.

     

    We will definitely look into this. You can always connect your buds via bluetooth without any issues.

     

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

     

    Warm Regards,

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

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