One bud has stopped working, is there any fix for these?



  • Logi_Bruce

    Hi ShaneC55,


    I am sorry to hear that your Jaybird Freedom's one side stopped working. This is not the quality we're expecting from our product.


    Here is a list of steps for the Factory Reset:


    1.Make sure your buds are powered off.

    2.From an off state, press and hold the power button for 8 seconds until the LEDs flash red and green.

    3.Double press the power button. The LED will flash rapidly and you should hear a double tone. Your buds have now been reset.


    You can further isolate the issue by testing using a different device or a device with a different OS and checking the voice prompts if it plays on both sides.


    Feel free to reach back to us by replying to this post or contacting our other support channels at


    Warm Regards,


    Jaybird Customer Experience


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  • ShaneC55
    I went through this process to reset the headphones, now none of the buttons do anything and I can't connect to any devices On Fri, Nov 23, 2018, 21:52 Jaybird Community
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