Connection problems

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Ali5304

• September 19, 2018 17:14

My jaybird run earphones are disconnecting frequently which is annoying. tried changing the device the earphones connected to but it didnt work.

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  Bruce

  • September 20, 2018 16:08

  Hello Ali5304,

   

  I am sorry to hear that you're experiencing connectivity issues with your Jaybird Run. This is not the quality we're expecting from our product.

   

  Please observe the buds to further isolate the issue, you can try using a different music sources (app/device). Resets are also recommended, I included both methods:

   

  To soft reset your right earbud:

   

  -Place your right earbud into the charge case and close the lid.

  -Open the charge case and remove your earbud.

   

  To hard reset your right earbud:

   

  -Turn off your right earbud by pressing the right multifunction button for 3 seconds.

  -With your right earbud off, press and hold the right multifunction button for 6 seconds until the LED flashes green.

  -Double press the right multifunction button. The LED will flash orange and the earbud will turn off. Your earbud has now been reset.

  -When you hard reset your earbuds, you will lose any saved presets and any saved devices on the paired list. You’ll need to forget Jaybird RUN in your phone's Bluetooth device list, repair your earbuds to your Bluetooth device, See How do I pair my Jaybird RUN earbuds? and reselect your favorite preset from the Jaybird app.

   

  Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

   

  Warm Regards,

  Jaybird_Bruce

  Jaybird Customer Experience

  #PowerYourPassion

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  Ali5304

  • September 20, 2018 16:13

  Hello, I tried these steps but nothing worked.

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  Ali5304

  • September 21, 2018 12:20

  So what do i do now ???

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  Bruce

  • September 21, 2018 18:59

  Hello Ali5304,

   

  Sorry to hear that it did not work. I sent an email regarding your concern and how we will be proceeding.

   

  Feel free to reach out back to us via your support ticket or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

   

  Warm Regards,

  Jaybird_Bruce

  Jaybird Customer Experience

  #PowerYourPassion

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  Ali5304

  • September 21, 2018 19:14

  Thank you for your help.

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  Ali5304

  • September 24, 2018 13:18

  Help me please

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  Ali5304

  • September 24, 2018 20:35

  Can you reply please?

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  Bruce

  • September 25, 2018 19:36

  Hello Ali5304,

   

  I will check with the team and make sure you receive an update with regard to your concern. We apologize for the inconvenience as we work to address your case.

   

  Feel free to reach back to us via your support ticket or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

   

  Warm Regards,

  Jaybird_Bruce

  Jaybird Customer Experience

  #PowerYourPassion

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  Ali5304

  • September 26, 2018 12:11

  Yes, Please

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  Ali5304

  • September 26, 2018 16:27

  Stil no reply Please HELP

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  Ali5304

  • September 27, 2018 12:21

  Its been 2 weeks and still no help?

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  Bruce

  • September 30, 2018 07:49

  Hello Ali5304,

   

  Let me check once more and get back to you.

   

  The easiest way to contact us from here on will be via the email sent to you, if you do not get the email, please give us a call on 866.244.3399.

   

  Jaybird_Bruce

  Jaybird Customer Experience

  #PowerYourPassion

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  Ali5304

  • September 30, 2018 07:50

  I live in Lebanon and cant make international calls.

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  Ali5304

  • September 30, 2018 08:01

  The case number is 07282665. Please help me no replies. They told me that they have created a replacement request a week ago and i am still waiting .

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  Ali5304

  • September 30, 2018 08:51

  If you can please reply to me and solve this case as fast as possible i waited alot.

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  Ali5304

  • September 30, 2018 15:26

  Why you need alot of time to reply?

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  Ali5304

  • October 01, 2018 11:33

  Hello, Please Help Me

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  Ali5304

  • October 01, 2018 15:35

  I replied to this email and waiting for yours.

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