Connection problems

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Ali5304

My jaybird run earphones are disconnecting frequently which is annoying. tried changing the device the earphones connected to but it didnt work.

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18 comments

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  • Logi_Bruce

    Hello Ali5304,

     

    I am sorry to hear that you're experiencing connectivity issues with your Jaybird Run. This is not the quality we're expecting from our product.

     

    Please observe the buds to further isolate the issue, you can try using a different music sources (app/device). Resets are also recommended, I included both methods:

     

    To soft reset your right earbud:

     

    -Place your right earbud into the charge case and close the lid.

    -Open the charge case and remove your earbud.

     

    To hard reset your right earbud:

     

    -Turn off your right earbud by pressing the right multifunction button for 3 seconds.

    -With your right earbud off, press and hold the right multifunction button for 6 seconds until the LED flashes green.

    -Double press the right multifunction button. The LED will flash orange and the earbud will turn off. Your earbud has now been reset.

    -When you hard reset your earbuds, you will lose any saved presets and any saved devices on the paired list. You’ll need to forget Jaybird RUN in your phone's Bluetooth device list, repair your earbuds to your Bluetooth device, See How do I pair my Jaybird RUN earbuds? and reselect your favorite preset from the Jaybird app.

     

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

     

    Warm Regards,

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

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  • Ali5304
    Hello, I tried these steps but nothing worked.
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  • Ali5304
    So what do i do now ???
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  • Logi_Bruce

    Hello Ali5304,

     

    Sorry to hear that it did not work. I sent an email regarding your concern and how we will be proceeding.

     

    Feel free to reach out back to us via your support ticket or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

     

    Warm Regards,

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

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  • Ali5304
    Thank you for your help.
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  • Ali5304
    Help me please
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  • Ali5304

    Can you reply please?

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  • Logi_Bruce

    Hello Ali5304,

     

    I will check with the team and make sure you receive an update with regard to your concern. We apologize for the inconvenience as we work to address your case.

     

    Feel free to reach back to us via your support ticket or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

     

    Warm Regards,

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

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  • Ali5304
    Yes, Please
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  • Ali5304
    Stil no reply Please HELP
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  • Ali5304

    Its been 2 weeks and still no help?

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  • Logi_Bruce

    Hello Ali5304,

     

    Let me check once more and get back to you.

     

    The easiest way to contact us from here on will be via the email sent to you, if you do not get the email, please give us a call on 866.244.3399.

     

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

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  • Ali5304
    I live in Lebanon and cant make international calls.
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  • Ali5304
    The case number is 07282665. Please help me no replies. They told me that they have created a replacement request a week ago and i am still waiting .
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  • Ali5304
    If you can please reply to me and solve this case as fast as possible i waited alot.
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  • Ali5304
    Why you need alot of time to reply?
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  • Ali5304
    Hello, Please Help Me
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  • Ali5304
    I replied to this email and waiting for yours.
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