Connection problems
My jaybird run earphones are disconnecting frequently which is annoying. tried changing the device the earphones connected to but it didnt work.
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Hello Ali5304,
I am sorry to hear that you're experiencing connectivity issues with your Jaybird Run. This is not the quality we're expecting from our product.
Please observe the buds to further isolate the issue, you can try using a different music sources (app/device). Resets are also recommended, I included both methods:
To soft reset your right earbud:
-Place your right earbud into the charge case and close the lid.
-Open the charge case and remove your earbud.
To hard reset your right earbud:
-Turn off your right earbud by pressing the right multifunction button for 3 seconds.
-With your right earbud off, press and hold the right multifunction button for 6 seconds until the LED flashes green.
-Double press the right multifunction button. The LED will flash orange and the earbud will turn off. Your earbud has now been reset.
-When you hard reset your earbuds, you will lose any saved presets and any saved devices on the paired list. You’ll need to forget Jaybird RUN in your phone's Bluetooth device list, repair your earbuds to your Bluetooth device, See How do I pair my Jaybird RUN earbuds? and reselect your favorite preset from the Jaybird app.
Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html
Warm Regards,
Jaybird_Bruce
Jaybird Customer Experience
#PowerYourPassion
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Hello Ali5304,
Sorry to hear that it did not work. I sent an email regarding your concern and how we will be proceeding.
Feel free to reach out back to us via your support ticket or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html
Warm Regards,
Jaybird_Bruce
Jaybird Customer Experience
#PowerYourPassion
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Hello Ali5304,
I will check with the team and make sure you receive an update with regard to your concern. We apologize for the inconvenience as we work to address your case.
Feel free to reach back to us via your support ticket or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html
Warm Regards,
Jaybird_Bruce
Jaybird Customer Experience
#PowerYourPassion
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