My Jaybird Run right earbud will not charge. I've done a hard reset and all connections are clean. I use these everyday!! What should I do?

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9 comments

  • Bruce

    Hello Ali Cat,

     

    I am sorry to hear that your Jaybird Run's right ear bud won't charge. This is not the quality we're expecting from our product.

     

    Kindly try using a different power source/charger and/or a different USB cable. A pulsing green LED on each side means it is charging, solid green light when fully charged. It is recommended to use 5V/500mA-1A charger for 3 hours only.

     

    It would also help to ensure that the lid of the charging case is securely closed and the charger ports and prongs align accordingly and are free from debris. Kindly advise if this solution is helpful.

     

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

     

    Warm Regards,

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

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  • Ali Cat
    Thank you for your response. I tried switching the cables and power source. The case is shutting normally and the charger ports/prongs are aligned. Still no change. Where can I go from here? Thank you, Ali Cat
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  • Bruce

    Hello Ali Cat,

     

    Sorry to hear that it did not work. I sent an email regarding your concern and how we will be proceeding.

     

    Feel free to reach out back to us via your support ticket or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

     

    Warm Regards,

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

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  • Ali Cat
    Hi Bruce, I did get your voice mail, so thanks for your response. I did forward the receipt from the purchase of my Jaybird Run earbuds. Just want to confirm that you received it. In regards to the serial number...I would love to give it to you but it is way too small for me to read. I literally am going to have to find a magnifying glass. Thanks for your help, Alison
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  • Ali Cat
    Bruce, The serial number for my Jaybird Run earbuds is: 1734SD703BN8 Alison
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  • Ali Cat
    Bruce, Just confirming that I am still awaiting a response as I sent my serial number to you over 24 hours ago. I received an email that said my case would be closed if you didn’t hear back from me and I do t want that to happen. Alison
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  • Bruce

    Hello Ali Cat,

     

    Yes, I received it. Thank you so much.

     

    Feel free to reach out back to us via your support ticket or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

     

    Warm Regards,

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

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  • Ali Cat
    Bruce, Still waiting to hear how to get my shipping label. And I am sending you both earbuds, charging case, and power cord? Please advise. Thanks, Alison
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  • Bruce

    Hello Ali Cat,

     

    I sent you another email, please check again.

     

    Feel free to reach out back to us via your support ticket or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

     

    Warm Regards,

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

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