My Jaybird Run right earbud will not charge. I've done a hard reset and all connections are clean. I use these everyday!! What should I do?
Hey guys, although the music performance, fit, finish, overall quality of this pair is great! I love when I'm running with it and every other time while I'm using it during my traveling etc. there is one thing that keep bugging me about it. Its not performing at all for phone calls. Person at other end hears a lots and lots of surrounding noise and can hardly hear what I'm talking. Is there something that I'm missing while pairing? Understand the reason that it has the mic over the button location but too much of ambient noise is too much! Is there a solution to this problem? Are other folks not facing this problem at all? I'd love it even more if I can resolve this problem. Thanks.
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Hello Ali Cat,
I am sorry to hear that your Jaybird Run's right ear bud won't charge. This is not the quality we're expecting from our product.
Kindly try using a different power source/charger and/or a different USB cable. A pulsing green LED on each side means it is charging, solid green light when fully charged. It is recommended to use 5V/500mA-1A charger for 3 hours only.
It would also help to ensure that the lid of the charging case is securely closed and the charger ports and prongs align accordingly and are free from debris. Kindly advise if this solution is helpful.
Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html
Warm Regards,
Jaybird_Bruce
Jaybird Customer Experience
#PowerYourPassion
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Hello Ali Cat,
Sorry to hear that it did not work. I sent an email regarding your concern and how we will be proceeding.
Feel free to reach out back to us via your support ticket or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html
Warm Regards,
Jaybird_Bruce
Jaybird Customer Experience
#PowerYourPassion
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Hi Bruce, I did get your voice mail, so thanks for your response. I did forward the receipt from the purchase of my Jaybird Run earbuds. Just want to confirm that you received it. In regards to the serial number...I would love to give it to you but it is way too small for me to read. I literally am going to have to find a magnifying glass. Thanks for your help, Alison -
Hello Ali Cat,
Yes, I received it. Thank you so much.
Feel free to reach out back to us via your support ticket or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html
Warm Regards,
Jaybird_Bruce
Jaybird Customer Experience
#PowerYourPassion
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Hello Ali Cat,
I sent you another email, please check again.
Feel free to reach out back to us via your support ticket or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html
Warm Regards,
Jaybird_Bruce
Jaybird Customer Experience
#PowerYourPassion
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