My Jaybird X3 turn off during my workout, I try to turn on and charge but when is connected to usb cable only a green light is turn on and does not charge.

Comments

4 comments

  • Logi_Bruce

    Hello refaboy,

     

    I am sorry to hear that your Jaybird X3's won't charge. I can assure that this is not the behavior and performance expected from the product. Please try these suggestions that can help to resolve the issue of your headset:

     

    - Computers are the best and safest method, as is anything 1 AMP or less.

    - Try a different power source/charger

    - Car chargers produce a much greater power supply and should be avoided.

    - Over-charging the battery will quickly reduce the life of the headphones, so in addition to monitoring the power supply, limit the charge time to 2.5 hours,

    - To get the most out of your battery it is recommended to charge the buds when the low battery status is indicated.

    - Avoid charging your headphones after exposure to sweat.

    - Make sure charging port/cradle is clear of any debris.

     

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

     

    Warm Regards,

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

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  • DarkSabre1

    Canned responses with no real help. I would immediately take back your X3s and get a refund. YOU ARE NOT THE ONLY ONE HAVING THESE TYPES OF ISSUES! I would also suggest letting they have it in the reviews. BestBuy, Amazon, etc... Terrible customer service at this company.

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  • Capt Spaulding

    My first pair did that and they sent me a replacement and these only lasted 1hour and 29 minutes. They turned off and won’t charge.

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  • Logi_Bruce

    Hello Capt Spaulding,

     

    I will check with the team and make sure you receive an update with regard to your concern. We apologize for the inconvenience as we work to address your case.

     

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

     

    Warm Regards,

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

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