Jaybird run keep say to recharge though the casing show fully charged

Comments

4 comments

  • Logi_Bruce

    Hello lwyn,

     

    I am sorry to hear that your Jaybird Runs won't charge. This is not the quality we're expecting from our product. 

     

    Kindly try using a different power source/charger and/or a different USB cable. A pulsing green LED on each side means it is charging, solid green light when fully charged. It is recommended to use 5V/500mA-1A charger for 3 hours only.

     

    It would also help to ensure that the lid of the charging case is securely closed and the charger ports and prongs align accordingly and are free from debris. Kindly advise if this solution is helpful.

     

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

     

    Warm Regards,

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

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  • lwyn

    Hi,

     

    I saw the suggested way in one of the reply to the user question and I have tried it. It doesn’t seem working.

     

    i used a Belkin extension cord with the USB ports to charge it till full. But when I remove it from the casing, the same message to recharge still there.

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  • Logi_Bruce

    Hello lwyn,

     

    Sorry to hear that it did not work. I sent an email regarding your concern and how we will be proceeding.

     

    Feel free to reach out back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

     

    Warm Regards,

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

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  • Peiqi 5889

    Hi Iwyn,

    I am also facing the same issue as u. May I know if you are able to solve the problem? If yes, may I know how? Thanks.

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