When i finish my work out, and tur off my X3, the red light is still on.

Comments

8 comments

  • Bruce

    Hi rassjaybird,

     

    I am sorry to hear that your Jaybird X3's red LED won't turn off. This is not the quality we're expecting from our product.

     

    Here is a list of steps for the Factory Reset:

     

    1.Make sure your buds are powered off.

    2.From an off state, press and hold the power button for 8 seconds until the LEDs flash red and green.

    3.Double press the power button. The LED will flash rapidly and you should hear a double tone. Your buds have now been reset.

     

    Feel free to reach out back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

     

    Warm Regards,

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

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  • rassjaybird
    Hi. I have already done the procesure that you told me. De Red and green flash was only red. De double tone does sound and my device was reseted beacause the app in my cell detect it like a new device. But the red light is still on. Regards. 2018-08-01 9:53 GMT-06:00 Jaybird Community :
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  • rassjaybird
    I atach this photo where youb can see the light keep red when charging. Regards El mié., 1 de ago. de 2018 9:53 AM, Jaybird Community < customercare@jaybirdsport.com> escribió:
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  • Bruce

    Hello rassjaybird,

     

    Sorry to hear that it did not work. I sent an email from us regarding your concern and how we will be proceeding.

     

    Feel free to reach out back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

     

    Warm Regards,

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

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  • rassjaybird

    I bogth these on amazon. I wan a new ones. What is better for me. Continue with amazons return process or let you guys to help me on the return process??

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  • Rehab-F3

    I'm experiencing the same issue; red light won't go off. I've followed the instructions above with no success. Please advise. Thank you!

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  • Bruce

    Hi Rehab-F3,

     

    I sent an email as well for this concern and how we will be proceeding.

     

    Feel free to reach out back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

     

    Warm Regards,

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

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  • rassjaybird
    El jue., 2 de ago. de 2018 10:52 AM, Jaybird Community < customercare@jaybirdsport.com> escribió:
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