My Jaybrid Run stopped charging after only two month, it seams like only the left one get charged up as the green light never comes up on the right side? What can I do?

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4 comments

  • Dujota

     

    @Bruce Jason Balaoro? , @Sulaiman Jose?  what a surprise, another charging case issue that goes unresolved/unanswered. Is this a trend or a common practice at Jaybird?

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  • Logi_Bruce

    Hello patrik@flatoutsweden.com,

     

    I am sorry to hear that your are having issues with your Jaybird Run's charging case. This is not the behavior or performance that we expect from our product.

     

    Kindly try using a different power source/charger and/or a different USB cable. A pulsing green LED on each side means it is charging, solid green light when fully charged. It is recommended to use 5V/500mA-1A charger for 3 hours only.

     

    It would also help to ensure that the lid of the charging case is securely closed and the charger ports and prongs align accordingly and are free from debris. Kindly advise if this solution is helpful.

     

    Feel free to reach out back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

     

    Warm Regards,

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

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  • patrik@flatoutsweden.com

    I have tried all this, but they are still getting charged up, one of the light never comes on and when I try to use them they have 0% battery.

    Can you please send me a new pair?

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  • Logi_Bruce

    Hello patrik@flatoutsweden.com,

     

    Sorry to hear that it did not work. Please expect an email from us regarding your concern and how we will be proceeding.

     

    Feel free to reach out back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

     

    Warm Regards,

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

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