I have submitted a support ticket 6 days ago, and I have not received any correspondence. What is the best way to get in touch with my headphones not charging anymore? My case number is 06988763

Comments

12 comments

  • Dujota

     

    @Bruce Jason Balaoro? , @Sulaiman Jose?  The list just keeps growing of unanswered tickets regarding your faulty cases, if it is your company policy to ignore warranty claims/request for product support just say so

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  • Bruce

    Hello Willkillson,

     

    I am sorry to hear that you did not received an update on your request.

     

    I will check with the team and get back to you. We apologize for the inconvenience.

     

    Feel free to reach out back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

     

    Warm Regards,

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

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  • mnd2898

    I've been waiting for a response for 6 days as well, and now I have been on hold for the past 50 minutes. Getting increasingly frustrated.

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  • Missoula Magoo

    I’ve been also having supreme difficulty getting any response from customer service. I actually really liked my jay birds and didn’t have an issue other than the guy that set them up for me not doing it correctly so I can’t track them. I’ve asked if I can buy a new pair with the same ear bud setting and no response. It’s been almost two weeks. I actually think this company just makes it money off first time sales and then ignores their current customers. Truly unfortunate

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  • Bruce

    Hello Missoula Magoo and mnd2898,

     

    Thank you for joining the community and I am sorry to hear that you did not receive an update.

     

    I see that you were sent emails a few days ago with regard to your requests. We appreciate your patience and understanding.

     

    Feel free to reach out back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

     

    Warm Regards,

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

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  • Flyinryan

    I am also waiting for a response. I've only had my Run's for a few weeks and already they are detective. They were awesome when they worked but if they are going to break every few weeks and this is the customer service I am going to receive I would like a full refund. I am still within my 30 day trial period.

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  • Willkillson

    They have contacted me, and I am waiting for a tracking number. I think they are just really busy at the moment. Keep it up Jaybird_Bruce, its hard to make everyone happy!

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  • Missoula Magoo

    I did finally get an answer and when they contacted me they were super helpful. I agree they must just be super busy. I really hope I receive my jaybirds soon. I really loved them. Never had an ear bud fit and stay in my ear so well.

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  • Bruce

    Hi Flyinryan, Willkillson and Missoula Magoo,

     

    Thank you for replying.

     

    No worries, everyone is important and we want to get you taken care of. I also appreciate your feedback; this was cascaded to our team. We have sent you a reply and we thank you for your patience and understanding.

     

    Feel free to reach out back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

     

    Warm Regards,

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

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  • AlexJay

    I have a similar issue.

    I had a support case with JayBird (Case: 06868106) this May and it was handled perfectly and expediently. Unfortunately, the replacement headphones, that were issued under that case happened to be defective and I had to open another case (case: 06973825). That last one case is an experience in total frustration. It is about 3 weeks we are going back and forth and I have been requested to submit all the paperwork that I had submitted for the first case again. I have an impression, that support personnel cannot look into the other case and obtain the information to make customer's life easier. In addition, I feel that I am going through total communication breakdown this time as I am asked for the same questions multiple times, my replies seemed to be ignored, I am asked questions that do not have an answer (e.g. provide serial number from the headset’s cable, though there is no serial number on that cable whatsoever) etc. Posting here to see if that can help...

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  • Missoula Magoo

    One thing i will say is that the serial number on my charging case (i have the Runs so they are cordless and the numbers are on the charge case) was the only number that was printed in what appears to be in a different type of ink than the rest of the numbers, and was almost totally rubbed off. i had to use a flashlight and my phone camera to brighten and enlarge the picture in order to see it. i also still had the box from my device so i was able to cross check the number on the box. So if you happen to still have the box from when you bought your headphones the S/N will be on there too....hopefully you have it! if not then just look realllllyyyy closely at the headphone cord, if you cannot see it there may be a chance the number has already worn off

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  • AlexJay

    @meghan quinn? - thanks for your suggestions, I did found a trace of a number (though I can only make parts of it) on the cable. I do not keep boxes, so that was not an option.

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