• Logi_Bruce

    Hello Paulogic,


    I am sorry to know that your Jaybird Run is experiencing audio issues when playing videos on Facebook. This is not the quality we're expecting from our product.


    Please observe the buds to further isolate the issue, you can try using a different music source (app/device) and checking the default speaker for each app. Resets are recommended, I included both methods:


    To soft reset your right earbud:


    -Place your right earbud into the charge case and close the lid.

    -Open the charge case and remove your earbud.


    To hard reset your right earbud:


    -Turn off your right earbud by pressing the right multifunction button for 3 seconds.

    -With your right earbud off, press and hold the right multifunction button for 6 seconds until the LED flashes green.

    -Double press the right multifunction button. The LED will flash orange and the earbud will turn off. Your earbud has now been reset.

    -When you hard reset your earbuds, you will lose any saved presets and any saved devices on the paired list. You’ll need to forget Jaybird RUN in your phone's Bluetooth device list, repair your earbuds to your Bluetooth device, See How do I pair my Jaybird RUN earbuds? and reselect your favorite preset from the Jaybird app.


    Feel free to reach out back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html


    Warm Regards,


    Jaybird Customer Experience


    Comment actions Permalink
  • Paulogic

    Hi? tried it when using Whatapps and Youtube, earphone is working normally, the only issue is when i try to watch the video in facebook, there are totally no sound , tried to both soft and hard reset ,aand i've already sure that i've already set the best presets from my jaybird apps but the issue is still the same. Please Help.

    Comment actions Permalink
  • Romey2000

    Has there been any resolution for this? Bought my jaybird Runs in December and this has consistently affected me as well, no audio while playing FB and Twitter videos! I tried returning to Best Buy but no longer have the receipt. Is there any other recourse? It's highly disappointing that for such a well renowned and costly product that users are enduring this. Please reply, thank you.

    Comment actions Permalink
  • Rio Edwards

    I figured it out. Go to your Facebook settings in the app, scroll to the bottom and open the “sounds” page. Then enable “videos in newsfeed start with sound.” Kind of an annoying work around but it worked for me.

    Comment actions Permalink

Please sign in to leave a comment.