My left ear bud is going in and out.

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2 comments

  • Logi_Bruce

    Hi Albrecht.josh,

     

    I am sorry to know that your Jaybird Run's left earbud is experiencing connectivity issues. Here are the Factory Reset instructions that might help resolve this problem:

     

    To soft reset your right earbud:

     

    -Place your right earbud into the charge case and close the lid.

    -Open the charge case and remove your earbud.

     

    To hard reset your right earbud:

     

    -Turn off your right earbud by pressing the right multifunction button for 3 seconds.

    -With your right earbud off, press and hold the right multifunction button for 6 seconds until the LED flashes green.

    -Double press the right multifunction button. The LED will flash orange and the earbud will turn off. Your earbud has now been reset.

    -When you hard reset your earbuds, you will lose any saved presets and any saved devices on the paired list. You’ll need to forget Jaybird RUN in your phone's Bluetooth device list, repair your earbuds to your Bluetooth device, See How do I pair my Jaybird RUN earbuds? and reselect your favorite preset from the Jaybird app.

     

    You can also try re-establishing connection between the left and right earbud using the steps found on this link:

     

    https://www.jaybirdsport.com/en-us/run-faq.html

     

    Feel free to reach out back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

     

    Warm Regards,

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

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  • jaybird Lee

    Hi Jaybird_Bruce, thanks for the tip but the above does NOT work. Nothing seems to work. There needs to be a firmware update. If you just google this issue, everyone is having it. Reset, hard or soft and repairing the left bud over and over does not work, I have had this issue for weeks and cannot fix it no matter what I do (or anyone else from all the searches I have done). Please have Jaybird issue a firmware update that will fix this. For the price (but I got as a gift), this should not happen. I am just sitting at my desk trying not to move my head so both buds will work, I can't imagine running or exercising with these if the left bud goes out with me just sitting like a statue. I have moved my Iphone in every place possible in hopes to keep the left signal constant but that doesn't work. So disappointed.

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