Quality cutting in and out

Comments

4 comments

  • Logi_Bruce

    Hello rmorales519,

     

    I appreciate your feedback regarding the Jaybird Run's sound quality and I am sorry to hear that you are experiencing connectivity issues.

     

    Kindly try the Firmware update for Jaybird Run as an added solution. You can find the Firmware Update Assistant here:

     

    ?https://www.jaybirdsport.com/en-us/dfu-download/dfurun-win.html 

     

    You can also try re-establishing connection between the left and right earbud using the steps found on this link:

     

    https://www.jaybirdsport.com/en-us/run-faq.html

     

    Feel free to reach out back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

     

    Warm Regards,

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

    0
    Comment actions Permalink
  • rmorales519

    I've had the latest firmware installed since I got them and I tried pairing the two buds again and the sound quality seems to be the same. I will respond tomorrow if anything changes. Thank you for the reply

    0
    Comment actions Permalink
  • rmorales519

    So, it hasn't changed really. Through testing, I think that the problem might lie within Apple Music. While listening to Pandora for instance, I find that the crackling/digitized sound isn't as much of an issue as it is with Apple music but I can't say that with 100% confidence.

    0
    Comment actions Permalink
  • rmorales519

    So I went out and bought a pair of Jabra Elite 65ts and they're not having the same problem with apple music so it must be my pair of RUNs. Looks like I'll be returning them unfortunately which is a shame because I like the fit and sound of my RUNs more than the 65ts. I'm not sure if it's just my pair or not but I've seen multiple people complaining about the sound quality going down since the current firmware. Are there plans for a new update in the very near future?

    0
    Comment actions Permalink

Please sign in to leave a comment.