Right jaybird run is extremely quiet



  • Logi_Bruce

    Hello Samwise94,


    I am sorry to hear the right side of your Jaybird Run has a lower audio even after a factory reset and firmware update. This is not the behavior or performance that we expect from our product.


    I suggest that we check a few things to know the cause of this. Kindly follow the suggestions below and see how it goes.


    - Check the audio settings of your phone especially the sound balance.

    - Try using the buds without any EQ settings from the audio source applied.

    - Test the buds on a different audio source.


    Feel free to reach out back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html


    Warm Regards,


    Jaybird Customer Experience


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  • Samwise94



    There is no sound balance setting on my google pixel 2, how do i turn off the EQ?


    and will try the last one soon

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  • Samwise94


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