Terrible sound on brand new RUN ! no bass and flat !?

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2 comments

  • Logi_Bruce

    Hello thesquale,

     

    Thanks for the feedback and we're sorry to hear about your experience.

     

    The Jaybird app allows you to customize your sound but let me help you connect your Jaybird RUN to the Jaybird app first. Please follow the steps below:

    1. Forget/ Remove Jaybird RUN in the Bluetooth settings of your phone.

    2. With the Right bud turned off, press and hold the right button to enter pairing mode. The audio prompt will say “Go to Bluetooth Settings and select Jaybird RUN”.

    3. While in pairing mode, double press the right button again to perform a reset. You will hear a series of beeps followed by “Power off".

    4. Power on the Right bud again and it will automatically enter pairing mode.

    5. Pair Jaybird RUN via iOS Bluetooth Settings.

    6. Launch the app again and wait for the connection.

    7. You should see a “Bluetooth Pairing Request” pop up on screen.

    8. You will need to tap “Pair” on this message and Jaybird RUN should connect to the app successfully.

     

    Once you're connected, you can adjust your EQ. Let me know how you go.

     

    Feel free to reach out back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

     

    Warm Regards,

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

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  • thesquale
    Hello It is not only the bass missing, the sound is really flat. Especially compared to the X3 (I did not have to use the app to get great sound quality on the X3). It is being played from the same source and apparel (iPhone X) as the X3 so it’s not that. The Jaybird app can not find the earbuds so I could not try that. It is scanning, then say connecting for 20 secs (and I can hear a bit of static when that happens if I wear them), then it goes back to scanning...and never connects. I tried to soft and hard reset the RUN with no improvement
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