Firmware fix on audio lag issues



  • Logi_Bruce

    Hi loquenemy,


    While updating the firmware is helpful, please note that we allow for a small amount of latency when watching video using Jaybird RUN. To ensure a premium music and sound experience and to guarantee the left and right earbud are always in sync, we introduce a small latency. The amount of latency can differ based on your operating system and video streaming app.


    Please feel free to reach us back by replying to this post or contacting our other support channels at

    Warmest Regards,


    Jaybird Customer Experience


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  • loquenemy

    Hi Bruce,


    I have already factory reset the buds and still facing the same audio lag issue when watching Youtube or Netflix



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  • klholley

    Hey Bruce,


    I am facing the same issue. I followed your advice here and no change. Upset about this issue for the price of the equipment.


    I just wrote to customer service since there seems to be no answer on if the issue will be fixed. I had a pair of wireless Beats that I am replacing with the Jaybirds expecting as great an experience, but so far, its not working out that way.

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