how do i fix connectivity isse



  • Engelbert

    Hi Bigcane5,


    I can help you fix the connectivity issue that you are experiencing with your Jaybird headset. I would like to know what Jaybird model that you have. For now, try a factory reset that can help resolve the issue.


    If you have the Bluebuds X or Jaybird X2:


    1. Turn headphones off 
    2. Put headphones in pairing mode (hold middle button for 6-8 seconds until it says, "Searching for your Music Device")
    3. LED will flash red and green 
    4. Hold both volume buttons down 6-8 seconds, this will reset the headphones
    5. LED will flash orange 3 times 
    6. Delete Bluetooth profile from device 
    7. Put headphones back into pairing mode and connect them to your device. 


    If you have the Jaybird X3, Jaybird Freedom or Jaybird Freedom 2:


    1. Turn the headphones off. 
    2. Put headphones into Pairing mode — hold the middle button for 6-8 seconds until it says, "Searching for your Music Device". The LED will begin to flash red and green. 
    3. Once in Pairing mode, push the middle button twice. The LED will flash red and turn off. 
    4. Delete the Bluetooth profile from your phone or music device. 
    5. Pair your headset to the device again using the middle button.


    Feel free to reach us back by replying to this post or contacting our other support channels at



    Best Regards,


    Jaybird Customer Experience



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  • Bigcane5
    I have the RUN Mario Fernandez 407-267-8711
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