Run's connect to my Note 8 right away. Media Audio fails to connect and retries several times before it is stable and works. Sometimes it fails to enable all together and I have to toggle it on manually. Is this a known issue, is there a fix?



  • respa

    Hi Lorem,


    Thank you for posting here in the support community. I am sorry to hear that you're having connectivity issue with your Jaybird RUN. This is not we expect from a premium product, However no worries, we'll gonna help you out with your concern.


    Please try to perform a hard reset and let us know if this will fix the issue.


    To hard reset your right earbud:


    1. Turn off your right earbud by pressing the right multifunction button for 3 seconds.

    2. With your right earbud off, press and hold the right multifunction button for 6 seconds until the LED flashes green.

    3. Double press the right multifunction button. The LED will flash orange and the earbud will turn off. Your earbud has now been reset.


    Feel free to post back in the event that you need further assistance.


    You can also reach us via other channels at


    Best Regards,


    Jaybird Customer Experience


  • Lorem

    Unfortunately, the problem persists after the hard reset.


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