anyway to get the lefft earbud to work while on the phone?

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2 comments

  • respa

    Hi Christopher84121,

     

    Thank you for posting here in support community. I am sorry to heat that the left earbud of your Jaybird RUN stopped working. Let me give you some troubleshooting steps that can help to resolve the issue.

     

    If you’re not hearing audio from your left Jaybird RUN bud, it may need to be re-connected to the right master bud. To connect your left RUN bud:

     

    1. Open the Bluetooth settings on your device and forget Jaybird RUN from the list of paired devices.
    2. Take both buds out of the charge case and turn them off manually by pressing the multi-function button for 3 seconds. A red LED will confirm the buds turning off.
    3. Grab your right bud and press the multi-function button for 6 seconds until the green LED starts to blink.
    4. Double press the multi-function button. The bud will reset (orange LED) and turn off (red LED).
    5. Press the multi-function button for 6 seconds until the green LED starts to blink.
    6. Single press the multi-function button (within 10 seconds), the green LED will blink faster.
    7. Now grab your left bud and press the multi-function button for 6 seconds until the green LED blinks at the same speed as the right bud.
    8. Place both buds close together until the left LED turns off confirming that the left and right are connected.
    9. You can now pair Jaybird RUN to your device again.

     

    Pairing RUN to your device:

     

    1. Turn off the right bud by pressing the multi-function button for 3 seconds.
    2. Enter pairing mode by pressing the multi-function button for 6 seconds.
    3. Go to Bluetooth settings on your device and select Jaybird Run.

     

    Feel free to post back in the event that you need further assistance.

     

    You can also reach us via other channels at https://www.jaybirdsport.com/en-us/support.html

     

    Best Regards,

    Jaybird_Axel

    Jaybird Customer Experience

    #PowerYourPassion

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  • Christopher84121
    Didn’t work. I can’t hear out of the left earbud when I’m talking on the phone. Hey work great when listening to music, but only the right earbud works when connected to a phone conversation Best Regards
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