I bought a pair of run earphones 2 weeks ago and already the charger is not working... The led lights are not turning on no matter what source I plug in. How to solve this? I live in Israel but I bought them in New York... thanks.

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  • respa

    Hi yeyeye,

     

    Thank you for posting here in support community. I am sorry to hear that the charging case of your Jaybird X3 stopped working. Let me help you out with your concern.

     

    Here are some tips we strongly recommend that can help with your concern

     

    • Computers are the best and safest method, as is anything 1 AMP or less.

    • Car chargers produce a much greater power supply and should be avoided.

    • Over-charging the battery will quickly reduce the life of the headphones, so in addition to monitoring the power supply, limit the charge time to 2.5 hours,

    • To get the most out of your battery it is recommended to charge the buds when the low battery status is indicated.

    • Avoid charging your headphones after exposure to sweat.

    • Make sure charging port/cradle is clear of any debris

     

    If this troubleshooting steps does not resolved the issue. I highly suggest to contact our support team for further assistance. You can reach them via Chat, Email or Phone at https://jaybirdsport.com/en-us/support.html

     

    Feel free to post back in the event that you need further assistance.

     

    You can also reach us via other channels at https://www.jaybirdsport.com/en-us/support.html

     

    Best Regards,

    Jaybird_Axel

    Jaybird Customer Experience

    #PowerYourPassion

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