It has been about a month. I sent in defective RUNS. Jaybird received them and sent an acknowledgement about receiving them. I was told that the warranty exchange was approved.

I was sent a pair of X3's as a courtesy until the RUNS were to be sent out. However, No RUNS. Here is the email I received on the 13th:

Case: 06062041 - Replacement Product Released - 

Dear Daniel,

This Automated Notification is to let you know our Return Center has received your RMA package and released your replacement for shipping.

For US customers, we recommend signing up for UPS MyChoice. It’s free and lets you sign up for delivery alerts on your computer or mobile device, check the delivery time, and authorize shipment release to members of your household. You can get delivery alerts by email or text the day before delivery and the morning of your delivery, along with confirmation of delivery to you or a UPS Retail location. You can also save the names of people in your household who can accept packages that require a signature. Plus, you can also add vacation options. Unfortunately, this service isn’t currently available outside the US.

You can expect to receive an email notification with a Tracking Number from us when your replacement ships from our Distribution Center.

Best regards,

Jaybird Customer Care

So again, I received X3's as a courtesy but no RUNS (which I purchased and sent in for warranty replacement). Can I please receive the RUNS? This has been a month log process.

Thanks,

DG