Jaybird run left ear always dropping connection

Comments

57 comments

  • respa

    Hi Gabe22,

     

    Thank you for posting here in support community. We look into all of our feedback to make sure we deliver you and other Jaybird supporters the best experience possible. We wanted to respond with a bit more detail that will hopefully answer your questions.

     

    We're confident our Jaybird supporters will have a great experience with RUN based on extensive athlete and user testing - indoors and out. You should definitely be excited about RUN, because it's an amazing headphone. In addition to this, to get the best possible Bluetooth connection, we recommend following the steps in the FAQ [ https://www.jaybirdsport.com/en-us/run-faq.html#connection ] How do I get the best possible Bluetooth connection?

     

    Feel free to post back in the event that you need further assistance.

     

    You can also reach us via other channels at https://jaybirdsport.com/en-us/support.html#contact.5550592

     

    Best Regards,

    Jaybird_Axel

    Jaybird Customer Experience

    #PowerYourPassion, #RunLikeYouStoleIt

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  • pseca

    Just got my pair yesterday... They were fine when I used them at home out in the suburb. The fit is great. The sound is very good once I used the app to adjust to my liking.

     

    However, when I used them this morning walking to work from public transportation to my office?, the left earpiece was cutting in and out. It was very annoying.

     

    It is very unfortunate that the reply that Jaybird is providing so far is to stay away from "dense signal" areas. Even though supposedly this is a "common" problem, there are other companies who have solved the problem.

     

    I love Jaybird products before this. I owned X2 and X3. I am very satisfied with them especially X3 with the app.

     

    Jaybird Run, on the other hand, is rather questionable. I am considering returning them. I will hold on to them for a few days and hope that I will hear that Jaybird will be able to solve the problem by firmware. But, if it's a hardware issue and the response from Jaybird remains essentially "tough luck!", they will be returned.

     

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  • banicktc

    I just purchased last night and am trying them out in my house today. iPad is in my hand and my left earbud won't stay connected more than a minute. I have followed all the steps to improve that is documented. Any other thoughts? I am looking at returning these, if not. Thanks,

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  • YifeiShao7305

    I just bought the a pair today and have the same issue. Please address the problem

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  • drumiel

    Not surprised. I've been dealing with this same issue for weeks. Hopefully this problem will be solved via firmware or product replacement. Best to you.

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  • LawrenceW
    Same issue here.. left ear problrm child. :-(
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  • adhika

    Got my RUN yesterday and charged it fully. Just started using it this morning and I noticed this same issue while walking to the bus stop. I live in a suburb where there are no tall office or condo buildings.

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  • pseca
    The latest firmware, v1.1.0, helps a little. If you haven’t update them, update; maybe that will be enough for you. For me, it still cuts out a lot Especially when I use it in the city.
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  • dan42

    Bought them yesterday. Tried only at home. Left bud regulary looses connection. Also when doing a phonecall only the right bud is working. And that for a device costing 200 Euros? WTF?

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  • LawrenceW
    Newest firmware update fixed 90% of my connection issues. I do still think we should had 2 ears for phone call at this price point.
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  • A-Game

    My headphones say they have the latest firmware. My left earbud is still losing connection even after following steps to get a better signal. I never experienced this issue with my X2 or my X3 or even my Freedom and Freedom 2. I am a huge fan of JayBird. I used them throughout all of my competition preps. I would love to keep my Run's. I hope you can respond with a solution to this issue soon!

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  • drumiel
    Yep. After much effort, I received my replacement runs. They work at home, but once in an urban environment, forget about it! Unfortunately, it looks like the only solution is using a different brand if you want truly wireless buds. Check out Axiium.
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  • banicktc
    After that first day, I have been using these almost daily. I have really grown to love them. On runs they don’t drop service any more. Just wanted to give an update to say that I am happy with my purchase.....and would recommend.
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  • respa

    Hey Guys,

     

    I would like to inform you all that the Jaybird RUN releases a firmware update that can help resolve all of the connection issues that you all experiencing.

     

    Please refer to the link below for the Jaybird RUN firmware update full guide

     

    -https://www.jaybirdsport.com/en-us/dfu-download/dfurun-win.html

     

    You can also reach us via other channels at https://www.jaybirdsport.com/en-us/support.html

     

    Best Regards,

    Jaybird_Axel

    Jaybird Customer Experience

    #PowerYourPassion

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  • drumiel
    Firmware didn’t help. The issues still exist with the firmware. Hopefully another update will help.
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  • ScottXe

    I am a new user of this earbud with the latest firmware. The sound drop in less than 2 seconds happened a couple of times in outdoor environment including in a moving car. I suggest Jaybird must further improve it and the single channel in certain states. The fitting is quiet good compared with other similar products on the market.

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  • clintFKNcarter

    After updating firmware about 3 minutes into wearing these the left bud constantly cuts out. No rhyme or reason. Can be in my back pocket, 20 ft away or 2 ft in front of my face...cuts in....and cuts out. Murder death kill.

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  • drumiel
    Yup. Always a problem. Hopefully there will be a fix sometime in the new year.
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  • nicolausk

    Jaybird_Axel - Could you spend more time reading the comments before sending out your response. That was pretty careless of you.

     

    A-Game has the latest firmware for his buds. So do I, and yet I still have terrible connection issues and drop-outs with the left earbud. I can't take them running, which is the only reason I bought them in the first place (after all, they are called Jaybird Run). So what am I supposed to do now, just chalk this up to a loss of CAD$230? Please respond.

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  • McRaoul

    Having the exact same issue. Im just sitting completely still at my desk and the left earbud disconnects and connects randomly very frequently. Updating the buds did nothing. Im returning these tomorrow, im not throwing my money at company that releases half finnished products. The whole experience up to actually using them felt very premium though, its a shame really...

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  • tedleung
    I got the exact problem and confirm using the latest firmware, the left year bud drop happen in both indoor and outdoor while outdoor is more frequent. I am just thinking whether I should change to other brand or ask for a replacement as I have purchased it less than 7 days
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  • alex3424

    I am truly disappointed in my purchase. After hard work getting 200 euros (14 year old) being paid minimum wage. My old earbuds were JBL bluetooth but with wire. Those lasted me around 1 year after sweat, rain and received a beating. It was unfortunate when my left earbud in the JBL just randomly stopped working, but I was not disappointed with what it had served me. It was was half the price not to mention. All good times come to an end so for christmas, I decide to reward myself with these Run Jaybird earbuds, they looked amazing and the website only stated but good things. I buy it and within the first couple of minutes after unboxing it I was already disappointed. Nowhere on the website does it state, "triggering/tearable sync". Quite frankly I don't use earbuds for youtube or social media so I let that slide, but just the thought of paying 200 euros and not even getting decent sync is disturbing. Nowhere on the website does it state, "Lying earbuds". After leaving the earbuds in the case while the case was charging, they say "power on, 80 percent." The right earbud seems to be more consistent, but I have never heard the left one say "Fully charged". I wanted these earbuds for sports, whether it be gym, running or soccer. I ran and played soccer the whole year with the other ones, no problem. I can't even leave my phone next to me while working out, the connection is that bad. I tried playing soccer with it and you wont believe it. I put it in my pocket and it still has connection problems. The other earbuds I would leave it in my bag for soccer balls next to the goal while shooting out side the 16 yard box diameter. I have barley been using these earbuds because it is just unusable unless you are moving your phone 24/7 like trying to connect phone calls in the 80s. So if any staff member reads this please fix the connections issue. For now make sure to buy my old JBL next time. Hopefully you can convince me otherwise.

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  • alex3424

    The quality is good so it is unfortunate...

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  • cejas
    This is so aggravating coming from Jaybird, I’ve bought your products from day one. It’s annoying how this damn problem has not been fixed. I feel like you guys pushed this product knowing it’s connectivity issue. Not good!
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  • tedleung
    As there is no answer from official, I have changed mine to Samsung iconx and it is working fine up to now, no dropping on either ear
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  • cejas
    I’ve tried the Bose frees, beoplay e8’s, sol amps, and these runs. So far the Runs have everything I wanted, the great fit, the great sound, but sadly the connection is aweful. It’s sad, I’ve always had Jaybird Bluetooth headphones. Now with this problem, I’m starting to lose faith in them. Going to try the Samsung’s.
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  • ScottXe

    Hi Tedleung,

    How is the fitting of Samsung iconX - easy to fall off while walking or running? The fitting is paramount important performance for wireless earbud. B&O H5 is rubbish and should not be considered at all. Jaybird Run is good in fitting.

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  • harrybiker3

    Funny that this string popped up when searching the new found issue. I just purchased a couple days ago, charged, and am now using while sitting at my desk at work. Background music is nice when you look at spreadsheets all day! Question, what's more annoying: A computer's blue screen of death or headphones where the left ear is constantly on off on off on off on off? I find each pretty similar and in both cases something is being replaced.

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  • tedleung
    Hi ScottXe, The fitting is just ok, it is really not the best. I tried all 3 sizing, none of them fit me perfect, I finally chose the small one. All of them cannot place into my ear as per the instruction. However, I try shake my head and some jogging at home, both ear pods can stick to my ear firmly, but not yet have time for a real jogging. So u better try it before u buy it
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  • ScottXe

    Hi Tedleung,

     

    Thanks for your sharing info! JayBird Run is good in terms of fitting although there is connection dropout on left bud. Hope JayBird continues to eliminate it completely.

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