My X3 earbuds are still in good condition, but out of nowhere sound has stopped coming out on one side. Is there any potential fix for this?

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2 comments

  • Bruce

    Hi mrichter3,

     

    I am sorry to hear that your Jaybird X3's bud stopped working. This is not the quality we're expecting from our product.

     

    Here is a list of steps for the Factory Reset:

     

    1.Make sure your buds are powered off.

    2.From an off state, press and hold the power button for 8 seconds until the LEDs flash red and green.

    3.Double press the power button. The LED will flash rapidly and you should hear a double tone. Your buds have now been reset.

     

    You can further isolate the issue by testing using a different device or a device with a different OS and checking the voice prompts if it plays on both sides.

     

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

     

    Warm Regards,

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

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  • mrichter3

    I tried the factory reset, but sound is still not coming out on one side. Am I out of luck?

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