My jaybird freedom 2s won't charge anymore



  • Bruce

    Hi iangxh,


    I am sorry to hear that your Jaybird Freedom 2 stopped charging. This is not the behavior and performance expected from the product. Please try these suggestions that can help to resolve the issue of your headset:


    - Computers are the best and safest method, as is anything 1 AMP or less.

    - Try a different power source/charger

    - Car chargers produce a much greater power supply and should be avoided.

    - Over-charging the battery will quickly reduce the life of the headphones, so in addition to monitoring the power supply, limit the charge time to 2.5 hours,

    - To get the most out of your battery it is recommended to charge the buds when the low battery status is indicated.

    - Avoid charging your headphones after exposure to sweat.

    - Make sure charging port/cradle is clear of any debris.


    Please note that we do not offer repairs or like services.


    Feel free to reach back to us by replying to this post or contacting our other support channels at


    Warm Regards,


    Jaybird Customer Experience


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  • iangxh

    Even after trying all the solutions given, my earphones themselves cannot charge. The charging adapter charges fine but the adapter can't transfer power into the headphones. Any solutions? Thanks in adv

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