The bud stays in my ear when I try to pull it out. The connection to the cord is loose. Only had for 6 months. Can I get replacement buds?



  • Bruce

    Hello mthomas_4,


    Thank you for joining the community, I am sorry to hear about what happened to your Jaybird Freedom 2.


    Is there damage on the cord or the bud? Did you damage the buds themselves or just the accessories?


    Feel free to reach back to us by replying to this post or contacting our other support channels at


    Warm Regards,


    Jaybird Customer Experience


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  • mthomas_4


    No damage, it seems like the hole around the bud where the cord connects has 'widened' so the fit isn't as tight. The other buds fit fine but they are too big for my ears.

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