my headphones turn on but will not connect to my iPhone. They just turn on and say searching for music device. Even when i go to my Bluetooth screen to try and select them from that screen they still do not connect.


1 comment

  • Bruce

    Hi kurteddy,


    I am sorry to hear that your Jaybird Freedom 2's won't connect to your IPhone. This is not the quality we're expecting from our product.


    Here is a list of steps for the Factory Reset:


    1.Make sure your buds are powered off.

    2.From an off state, press and hold the power button for 8 seconds until the LEDs flash red and green.

    3.Double press the power button. The LED will flash rapidly and you should hear a double tone. Your buds have now been reset.


    You can further isolate the issue by testing using a different device or a device with a different OS.


    Feel free to reach back to us by replying to this post or contacting our other support channels at


    Warm Regards,


    Jaybird Customer Experience


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