The molder combo ear buds/stabilizer used to fit solidly on the headphone, but after 8 months or so, they slide off very easily, without resistance. I am constantly picking them off the ground. Now I have lost most of them. Is there a solution?

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1 comment

  • Bruce

    Hi Alan2863,

     

    I am sorry to hear that your Jaybird Freedom 2 ear tips keep falling off.

     

    Please clean ear tips regularly of dirt and wax buildup.

     

    To clean, remove ear tips from earbuds, then gently wipe away dust and oil with a dry cloth, and/or use warm water and mild soap to remove buildup. Completely dry before reattaching.

     

    Before charging, ensure your buds (and charge case if applicable) are completely dry of sweat and water.

     

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

     

    Warm Regards,

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

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