Download assistant page dies if you use a Linux Browser



  • respa

    Hi James Stocker,


    Thank you for posting here in support community. I am sorry that the DFU page is not working on your end. I suggest you to try this link and let me know if this page works.


    Feel free to post back in the event that you need further assistance.


    You can also reach us via other channels at


    Best Regards,


    Jaybird Customer Experience

    #PowerYourPassion, #RunLikeYouStoleIt

  • James Stocker

    Thanks for your reply, but I think you're missing the point. The page is designed to look for the user agent of my browser, and when it finds a response it doesn't expect (in my case Linux instead of OSX or Windows) and it doesn't know what to do. It should present a page to tell you that the OS is not supported, instead it fails to draw anything.


    You can test this yourself by getting a user agent switcher plugin for your browser (Firefox and Chrome have a few) and try changing your user agent to Linux or Android and then load that page and click on Freedom. Alternatively, if you open that link in a browser on an Android phone it would do the same, you get a page with nothing but the header and footer for the website.

  • James Stocker

    Your website still doesn't work properly, are you likely to fix it at all?


Please sign in to leave a comment.