I cannot get my Freedom 2 headphones to power on after a full charge.

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5 comments

  • Bruce

    Hello darmstrong4131968,

     

    I am sorry to hear that your Jaybird Freedom 2 won't turn on.

     

    Please try the following:

     

    - Computers are the best and safest method, as is anything 1 AMP or less.

    - Try a different power source/charger

    - Car chargers produce a much greater power supply and should be avoided.

    - Over-charging the battery will quickly reduce the life of the headphones, so in addition to monitoring the power supply, limit the charge time to 2.5 hours,

    - To get the most out of your battery it is recommended to charge the buds when the low battery status is indicated.

    - Avoid charging your headphones after exposure to sweat.

    - Make sure charging port/cradle is clear of any debris.

     

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

     

    Warm Regards,

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

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  • darmstrong4131968
    Bruce, I’ve only charged them via computer USB and nothing else. I’ll be honest, I couldn’t be more disappointed with your product. I haven’t used them very often in the first place because the Bluetooth connection disconnects/reconnects constantly when I put my phone in my pocket, making them impossible to use while walking or running, or anything else for that matter. My iPhone will only stay connected if I have it above my waist at chest level or above. After researching this common issue for the Jaybird Freedom 2, there are no firmware updates that I’m aware of and there has been no attempt at find a solution. Add to that the fact that they will no longer power up at all is really unbelievable. When they are working, the sound these earbuds produce is excellent, and the customization via your smartphone is amazing, but there are problems with the technology that need to be addressed and resolved, at least with this specific model. It seems that there are many customers with similar issues. As I stated in my original request, I would like to request a replacement and hope that I have better luck. Short of that, I’d recommend that future customers avoid your products. I hope that you make the decision to keep a customer instead of push one away for good. Best Regards, David Armstrong, CMPM Practice Administrator OrthoKnox, PLLC 10810 Parkside Drive, Suite 209 Knoxville, TN 37934 Phone: 865-251-3015 Fax: 865-966-0191 [7-27-15 Horizontal Logo with period]
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  • Bruce

    Hi darmstrong4131968,

     

    Sorry to hear that it did not work. I sent an email regarding your concern and how we will be proceeding.

     

    Feel free to reach out back to us via your support ticket or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

     

    Warm Regards,

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

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  • darmstrong4131968
    I can’t seem to find the email, could you please resend? Thanks, David David Armstrong, CMPM Practice Administrator OrthoKnox, PLLC 10810 Parkside Drive, Suite 209 Knoxville, TN 37934 Phone: 865-251-3015 Fax: 865-966-0191 [7-27-15 Horizontal Logo with period]
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  • darmstrong4131968
    Bruce, I’d like to exchange these for a new pair, since they no longer function. David Armstrong, CMPM Practice Administrator OrthoKnox, PLLC 10810 Parkside Drive, Suite 209 Knoxville, TN 37934 Phone: 865-251-3015 Fax: 865-966-0191 [7-27-15 Horizontal Logo with period]
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