Having issue with the buds staying on lately. I've changed them and pushed the wings back but they keep coming off. Any suggestions?
I bought my Freedom2 headphones to pick up calls when on the field (hiking guide). The microphone NEVER WORKED. I thought I may have missed something and not use it properly, or that my phone could not work with it. I now tested it with an other phone, same problem. I can hear, but not speak.
Since I live on an island and bought it in an airport, I could not return it and have no way to go to any store and fix it. I tried the factory reset, no results. Blowing in the microphone does not work either, and anyway it never worked including when I took it out of the packaging. If I wanted earphones, I would not have paid that much for an unreliable product.
What do you suggest now?
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Hello dolphinks7,
Thank you for joining the community and for sharing your concern.
Before we proceed further, please clarify: Are you having issues with how the buds fit/stay in your ears or the ear tips staying on the Freedom 2's?
Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html
Warm Regards,
Jaybird_Bruce
Jaybird Customer Experience
#PowerYourPassion
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Hi dolphinks7,
I see. Thank you for clarifying.
Please clean ear tips regularly of dirt and wax buildup.
To clean, remove ear tips from earbuds, then gently wipe away dust and oil with a dry cloth, and/or use warm water and mild soap to remove buildup. Completely
dry before reattaching.
Before charging, ensure your buds (and charge case if applicable) are completely dry of sweat and water.
Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html
Warm Regards,
Jaybird_Bruce
Jaybird Customer Experience
#PowerYourPassion
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Hello dolphinks7,
Sorry to hear that it did not work. I sent an email regarding your concern and how we will be proceeding.
The easiest way to contact us from here on will be via the email I sent, if you do not get the email, please give us a call on 866.244.3399.
Jaybird_Bruce
Jaybird Customer Experience
#PowerYourPassion
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