Having issue with the buds staying on lately. I've changed them and pushed the wings back but they keep coming off. Any suggestions?

Comments

5 comments

  • Bruce

    Hello dolphinks7,

     

    Thank you for joining the community and for sharing your concern.

     

    Before we proceed further, please clarify: Are you having issues with how the buds fit/stay in your ears or the ear tips staying on the Freedom 2's?

     

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

     

    Warm Regards,

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

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  • dolphinks7
    The tips aren’t staying on the freedom
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  • Bruce

    Hi dolphinks7,

     

    I see. Thank you for clarifying.

     

    Please clean ear tips regularly of dirt and wax buildup.

     

    To clean, remove ear tips from earbuds, then gently wipe away dust and oil with a dry cloth, and/or use warm water and mild soap to remove buildup. Completely

    dry before reattaching.

     

    Before charging, ensure your buds (and charge case if applicable) are completely dry of sweat and water.

     

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

     

    Warm Regards,

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

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  • dolphinks7
    I’ve tried new ones. Because the others have fallen off and gotten lost
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  • Bruce

    Hello dolphinks7,

     

    Sorry to hear that it did not work. I sent an email regarding your concern and how we will be proceeding.

     

    The easiest way to contact us from here on will be via the email I sent, if you do not get the email, please give us a call on 866.244.3399.

     

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

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