Late last year, my brand new X2 or 3s (can't remember) stopped working and would not restart after trying all of the advice given by the jaybird representative. So a new pair of Freedoms (I'm pretty sure that is what they are...bright red, it will be on my case history I assume as I'm using the same account) was sent out. They have now just stopped working in exactly the same way as the X2/3s (I don't know exactly how long I have had them but couldn't be much over 6 months). I have tried all the reset advice listed on the forums but nothing is working. Obviously, I don't have the receipt details, etc as they were sent due to a faulty pair (and I unfortunately didn't keep any of the emails, thinking that surely I wouldn't receive 2 faulty earbuds in a row) so please could you let me know, what to do from here? Am I able to cut them and send a photo (as I did last time to receive a replacement pair) or should I start looking for new earbuds? Thanks.
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