New Freedom 2 had no charge. Connected to charge clip and charged until light turned green. Still will not activate. Press on-button but no light. No pairing. Re-connected to charge clip & power source, light shows red again.

Comments

4 comments

  • Logi_Bruce

    Hello PatTheExpat,

     

    I am sorry to hear that your Jaybird Freedom 2 won't turn on. I can assure that this is not the behavior and performance expected from the product. Please try these suggestions that can help to resolve the issue of your headset:

     

    - Computers are the best and safest method, as is anything 1 AMP or less.

    - Try a different power source/charger

    - Car chargers produce a much greater power supply and should be avoided.

    - Over-charging the battery will quickly reduce the life of the headphones, so in addition to monitoring the power supply, limit the charge time to 2.5 hours,

    - To get the most out of your battery it is recommended to charge the buds when the low battery status is indicated.

    - Avoid charging your headphones after exposure to sweat.

    - Make sure charging port/cradle is clear of any debris.

     

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

    Warm Regards,

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

    0
    Comment actions Permalink
  • PatTheExpat

    Had only charged it on computer, having never worn it. Returned it to store and got replacement. Same problem; charges fully, then won't activate. 2 out of 2 pairs non-functional out of the box. Will be returning for refund. You shipped faulty series.

    0
    Comment actions Permalink
  • PatTheExpat

    BTW I've now read so many posts about battery issues on your products that I will not ever be purchasing from your company again and I will be posting about my experience on every consumer forum I visit. Thanx for teaching me to read support forums first, next time.

    0
    Comment actions Permalink
  • Logi_Bruce

    Hello PatTheExpat,

     

    Sorry to hear that it did not work. I sent an email regarding your concern and how we will be proceeding.

     

    Feel free to reach out back to us via your support ticket or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

     

    Warm Regards,

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

    0
    Comment actions Permalink

Please sign in to leave a comment.