Impossible to get a response from support

Comments

3 comments

  • respa

    Hi DamianT,

     

    Thank you for posting here in support community. I am sorry to hear that you haven't received any response with regards to your concern. I am currently reviewing your case and I’ll make sure you receive a response as soon as possible.

     

    Feel free to post back in the event that you need further assistance.

     

    You can also reach us via other channels at https://jaybirdsport.com/en-us/support.html#contact.5550592

     

    Best Regards,

    Jaybird_Axel

    Jaybird Customer Experience

    #PowerYourPassion, #RunLikeYouStoleIt

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  • DamianT
    Axel, I’m struggling to understand why it is taking so long to get a response on this. The issue is clearly articulated in my initial email. Either your customer service department is under resourced or there are many customers who have come up against similar problems and your team is struggling to keep up? Either way I would appreciate an answer. The timeframe to get a response is simply unacceptable. Please advise a course of action urgently. Regards, Damian
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  • DamianT
    Axel, I still have not recoeved a response on my issue. Please advise when this matter will be attended to. Damian
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