anyone having customer promises broken?

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eth.s

• August 23, 2018 00:04

i contacted jaybird about losing my freedom charging clip and they said that they would send me out a whole new pair of earphones, they told me to wait 1-2 days and if receive an email saying that i was not or was accepted to get a new pair. it’s been 4 days and i’ve recieved nothing. hopefully they get in contact with me because i really like these headphones.

 

case number: 07225570

 

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  Logi_Bruce

  • August 24, 2018 05:18

  Hello eth.s,

   

  Thank you for joining the community. Let me help improve your experience.

   

  I will check with the team and make sure you receive an update with regard to your concern. We apologize for the inconvenience as we work to address your case.

   

  Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

   

  Warm Regards,

  Jaybird_Bruce

  Jaybird Customer Experience

  #PowerYourPassion

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  eth.s

  • August 24, 2018 05:28

  thank you, just have no earphones right now haha

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  DarkSabre1

  • August 24, 2018 17:31

  I like how they tell you to reach out to THEM, when they should be reaching out to YOU! These canned responses and lack of true customer service says a lot about this company. FYI... I returned mine and am done with Jaybird.

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  eth.s

  • August 24, 2018 21:14

  well, i called them on thursday to say you know “i havnt received an email yet” and i got told that his higher superior that send these email out had a member of family pass away a day after i called them about my jaybirds. fair enough. he promised me an email on friday, he said no need to worry there will be an email sent out immediately tomorrow. still nothing. ill wait till monday cause i’m giving this higher superior the benefit of the doubt.

   

  case number: 07225570

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  That_guy_running

  • August 25, 2018 11:21

  As much as I hate to say this, you probably aren't going to get anything from these guys. I purchased 2 charging clips on the website, I have called 4 times, APPARENTLY had 2 replacement shipments sent, (UPS said there was nothing for them to pick up when they went) and escalated my issue to the "back office", then to the "internal team". Ps, that was over a month ago. They finally, just yesterday offered me a refund. I JUST WANT MY CHARGING CLIPS... Moral of the story, should have read the hundreds of stories on here where they screw people when it comes to shipping

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  eth.s

  • August 25, 2018 11:25

  well that’s beautiful news, i’m really hoping they can get this running smoothly cause i currently have $180 just sitting here and i can’t use them 😫😑

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  That_guy_running

  • August 25, 2018 11:28

  Like I said, its been over a month of mine just sitting in my night stand. Sorry eth. I've spent over 2 1/2 hours on the phone with them, dozens of emails, and just yesterday got offered the refund. Unfortunately, there aren't any other places on the internet to purchase a replacement set of charging clips, so we are screwed

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  eth.s

  • August 25, 2018 11:37

  i take your word for it, but i guess i’ll still try and see is they can do something. thanks for the advice tho.

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