My charge isn’t holding

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6 comments

  • Dem Gainz

    Send them back. They will send you a replacement if they are less than a year old. Mine never held 3 hours even though they said 100% full. They sent me a replacement pair after I complained and showed my receipt. The irony is they didn't check the replacements and they won't charge at all, so they are even more useless. Looking for a refund and trying a different company.

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  • stephbanana

    I'm also having this issue, I've only had them for a year. I just tested the charge this morning, fully charged the headset, and checked the charge 2 hours later (they've been off), and already down to 80%

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  • Logi_Bruce

    Hello Sroberts,

     

    I am sorry to hear that your Jaybird Freedom 2 won't hold a charge. I can assure that this is not the behavior and performance expected from the product. Please try these suggestions that can help to resolve the issue of your headset:

     

    • Computers are the best and safest method, as is anything 1 AMP or less.

    • Car chargers produce a much greater power supply and should be avoided.

    • Over-charging the battery will quickly reduce the life of the headphones, so in addition to monitoring the power supply, limit the charge time to 2 hours,

    • To get the most out of your battery it is recommended to charge the buds when the low battery status is indicated.

    • Avoid charging your headphones after exposure to sweat.

    • Make sure charging port/cradle is clear of any debris.

     

    Feel free to reach out back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

     

    Warm Regards,

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

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  • stephbanana

    @Bruce Jason Balaoro? Would a factory reset help this issue? I charge with my laptop, and only when the battery is low/has no charge at all. Any other ideas?

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  • Sroberts
    @Bruce Jason Balaoro thanks for the tip. The problem is that it will charge 100%, but when I turn it off after it has fully charged, and I turn it on the next day to use, for some reason the battery is down to 60%. It’s strange because it was off all night, but the battery is draining for some reason, even when it is turned off. I returned and received a new pair, however this seems to be an issue that other people are experiencing. Haven’t opened the new box yet, but I hope this stops otherwise I will be investing in another company. It’s a shame because these headphones are legit, minus the battery drainage issue.
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  • Christie Ignatius

    Guess it's the same issues across for all Jaybird Freedom 2, since it won't hold a charge despite being fully charged. After a while despite a few hours later, notice the battery level will drop significantly, not sure about the charging cradle though since there's no battery indicator that we can view. Anyway the Jaybird Freedom 2 earbuds itself won't last for 4 hours as claimed despite being fully charge and with 50% volume. And yes we can clip the cradle but that will only add additional weight to the already heavy Jaybird Freedom 2 controller. I've 2 x Jaybird Freedom 2 earbuds and both indicate similar issues with battery can't last and also battery drained swiftly despite not in use nor switched on.

    Now thinking to get those Tarah Pro and Vista, but honestly I'm so reluctant due to unsolved battery issues with Jaybird Freedom 2, thanks. (Apologies on the rather old tread, but here's a huge fan of Jaybird products) ☹️

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