Freedoms wont charge

Comments

3 comments

  • Engelbert

    Hi TT1705,

     

    I'm sorry to hear that you are not able to reset or update the firmware of your Jaybird Freedom because it will not charge. I suggest that you try an 8 button process that can fix this.

     

    1. Firmly but quickly press the power button 8 times and then hold for 5 seconds. Repeat 2 times.

    2. When finished, plug the headset into the charger for 2.5 hours and check the color of the LED status lights.

    3. Power ON the device by holding the power button for 10 seconds or more.

     

    NOTE: Most of the time if the headset turns RED, it will charge and function normally again. Make sure to fully charge the headset when the light is red.

     

    If this suggestion did not work, we can safely say that there's a hardware failure on the headset and I suggest that you contact our support team for further assistance. You can reach them via Chat, Email or Phone at https://jaybirdsport.com/en-us/support.html#contact

     

    Hope this helps.

     

    Warm regards,

    Egie

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  • TT1705

    the LED dosent light up when i connect them to the charger after doing this. i have had a problem with it not carging a couple of times before, however this time they wouldn't  turn on

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  • Engelbert

    Hi TT1705,

     

    I'm sorry to hear that the suggestion did not work. We can safely say that there's a hardware failure on the headset and I suggest that you contact our support team for further assistance. You can reach them via Chat, Email or Phone at https://jaybirdsport.com/en-us/support.html#contact

     

    Hope this helps.

     

    Warm regards,

    Egie

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