Had to get 5 X3 replacements so far...
Hi. I got my first X3 a little under a year ago and ever since I have not been a fan of the performance. I just use them for running a few hours a week and each one had stopped working for different reasons over that time. Tried the numerous fix attempts posted here, and other places online, but in the end each one fails due to being defective.
I do appreciate the Jaybird warranty system to get a replacement, but at this point I have so little faith in the product I'm waiting for this one to now break on me. I wish I kept all the boxes so I could share all the ones that have been sent to me.
At this point all I can do is get a replacement for the same product that has been under performing. I did ask customer service for a refund or was even willing to pay a little more for a higher quality headset from the company. Was told that wasn't an option.
Once again I do appreciate your replacement system, but sometimes if the product isn't working for a person I wish there was a way to split ways or get another product. Thank you.
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Mind sharing how you got a replacement? I sent an email through the support site but no response from anyone. I just bought my X3 about 2 weeks ago and now it cannot last more than 2 hours on a full charge.? Sometimes my phone shows it at 80% but when i press the volume button they will announce 40% or something lower than 80%.
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ya, i am in the same boat. I had X2's that broke. Since they are not making those anymore i got a replacement X3's. The first X3 lasted less than 30 days, now i have a second X3 replacement and after about 90 days its dead. I think i am now beyond the 2 years of my original purchase so I may be our of luck.
Guess its time to start looking for a new pair of running headphones.
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