can't connect to the app!!! is any one has same problem?


1 comment

  • Logi_Bruce

    Hi titi82,


    I am sorry to hear that you cannot pair your Jaybirds to your IPhone. This is not the quality we're expecting from our product.


    Please try the following steps in order:


    1. Forget your buds from all previously connected devices

    2. Turn your new phones Bluetooth off for at least 10 seconds

    3. Reset your buds


    -Make sure your buds are powered off.

    -From an off state, press and hold the power button for 8 seconds until the LEDs flash red and green.

    -Double press the power button. The LED will flash rapidly and you should hear a double tone. Your buds have now been reset.


    4. Turn your phones Bluetooth back on

    5. Try pairing again


    -Turn your Freedom buds on.

    -On your Bluetooth music device, find Jaybird Freedom on the available devices list. -On some devices, you may have to scan for available Bluetooth devices.

    -Tap Jaybird Freedom on the list to connect. Once connected, you will hear “Headphones connected” from your buds.


    Feel free to reach back to us by replying to this post or contacting our other support channels at


    Warm Regards,


    Jaybird Customer Experience


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