Social media sounds don't play through Freedom Buds

Comments

13 comments

  • bbrac

    @David Briones If you tap the middle button to play the audio, does the sound then come through the headset?

    0
  • Vigilante Worm

    Yes, it plays the music through Google Play and when viewing social media videos, it plays the audio in the video and the music through Google Play.

    0
  • bbrac

    @David Briones Awesome, I am glad to see everything is working as normal. Please let us know if you have any other questions that we can answer. 

    0
  • Vigilante Worm
    Haha no what I meant is that the music overlays with the social media audio. Haha .
    0
  • bbrac

    @David Briones What device is the headset paired with? Also try this hard reset to see if that helps at all. 

     

    To reset your Freedom buds to their original factory settings, put your buds in pairing mode by turning the buds off then push and hold the center button for more than 4 seconds until you see alternating red/green LED. 

     

    While the LEDs are flashing red/green double tap the center button. Upon successful party reset, the LED turns orange and your buds turn off. 

     

    NOTE: Once your buds have been reset and you power on they will automatically go into paring mode. Select “Forget” or “Remove”  Jaybird Freedom from your device’s bluetooth menu and pair again.

    0
  • Vigilante Worm

    Yeah, I recently got an Asus Zenfone 3 Max, have resetted the phone to factory settings, but it did not resolve the issue. Have also repaired it, did not resolve the issue.

    0
  • bbrac

    @David Briones If you exit out of the video and then reload, does the audio then come through the headset? Sorry for the questions I am just trying to get all the knowledge that I can to have our team correct this. 

    0
  • Vigilante Worm

    No it does not, the audio from the video only comes back if I dont have the music playing in the background or if I press the middle button on the headset, which then plays the audio from the video, and the music from my Google Play Music.

    0
  • Vigilante Worm

    Update, the social media video audio works through other bluetooth audio devices, just not the jaybirds, what a shame, I really liked these.

    0
  • tbraun1551
    I have the same problem. On my iPhone it only plays music from apps like Spotify and Apple Music and YouTube however Facebook, Snapchat, twitter, instagram, some games and other apps don't play audio until you play music at the same time in which case it them both at the same time making it harder to hear either.
    0
  • Vigilante Worm
    Yeah I just saw this and man it sucks...
    0
  • Vigilante Worm

    @beau I have tried everything but nothing it is not working. I have tried another bluetooth device the JBL Flip 3, and it works when I play music and look at a video at the same time, just not with the Jaybirds.

    0
  • tbraun1551

    Yea. I have even tried my Freedoms on other mobile devices and the only audio that plays is through dedicated music apps. Is there a way to fix it because it really ruins the earbuds. 

    0

Please sign in to leave a comment.